Returns & Exchanges
Due to the perishable nature of our artisan chocolates, Jacques Torres Chocolate does not accept returns; however, we are committed to ensuring your satisfaction and will replace any items damaged during transit.
Inspect Your Order
Carefully examine your chocolate delivery immediately upon arrival to ensure everything is in perfect condition and matches your order details.
Document Issues
If you receive a damaged or incorrect item, take clear photographs of the product and the original packaging to assist our quality control team.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and the documentation of the issue.
Receive Resolution
Once your claim is reviewed, we will arrange for a complimentary replacement shipment or issue a store credit for the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing