Frequently Asked Questions
Everything you need to know about our world-famous artisanal chocolates.
How do you ensure chocolate doesn't melt during shipping?
We use insulated thermal packaging and reusable ice packs during warmer months and for shipments to warmer climates to ensure your chocolate arrives in perfect condition.
Are your chocolates allergen-free?
Our products are manufactured in a facility that processes tree nuts, peanuts, wheat, milk, and soy. Please check individual product labels for specific ingredient information.
How should I store my Jacques Torres chocolates?
For optimal freshness, store your chocolates in a cool, dry place between 65-70°F (18-21°C). Avoid refrigeration, as it can cause blooming and affect the texture.
What is the shelf life of your bonbons and truffles?
Because we use fresh ingredients and no preservatives, our bonbons and truffles are best enjoyed within 2 to 3 weeks of delivery.
Do you offer international shipping?
Currently, we only offer shipping within the United States and Canada to ensure the freshness and quality of our products during transit.
Can I include a personalized gift message?
Yes, you can add a complimentary gift message to your order during the checkout process, which will be printed on a Jacques Torres Chocolate card.